C.O.P.E. Data Protection and Privacy Policy

C.O.P.E. is respectful of data privacy and has adopted best practices in compliance with applicable privacy law and regulations, including the California Consumer Privacy Act. The personal information shared with C.O.P.E. by its Customers allows C.O.P.E. to provide exceptional services to our users and their clients.

This document summarizes the privacy, data collection, and security restrictions put in place by C.O.P.E. to ensure continued compliance with applicable data protection laws.

Your Acceptance of These Terms

By using this website, you signify your acceptance of the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the www.copefamilysupport.org site and exit the site immediately. Your continued use of the www.copefamilysupport.org site following the posting of changes to this policy will mean that you accept those changes.

Collection of Personal Information

There are two features at which you can provide personal information about yourself or the person for whom you are seeking services to invite a representative from C.O.P.E. to contact you.  They are: (1) the “Contact Us” Form to help determine if our services are appropriate for you or the party you represent; and (2) the On Line Grievance Form to allow you to inform C.O.P.E. of any grievance you or the party you represent may have. By completing these online forms, you are voluntarily providing us with personal information. Our servers are protected by multiple layers of security applications and appliances to protect data from hackers, however unencrypted e-mail is not secure and if you are uncomfortable with disclosing personal information to us in this manner, please do not use these features. Please note that C.O.P.E. adheres to all privacy protection policies as set forth by the regulatory bodies that govern our businesses, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA). Any personal information is used only for the purpose it was provided. We do not sell, license, transmit, or disclose personal information that you provide to us outside of C.O.P.E. except when required by law. This does not include trusted third parties designated by C.O.P.E., who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.

Collection of Anonymous Information

When you access our site, we may collect certain non-personal information that does not identify you individually (“Anonymous Information”). Typically, this information is collected through a variety of tracking technologies, such as “Cookies,” “IP Addresses” or other similar technology used to identify a computer, as further described below. We use this information to improve our website and provide a better user experience for our website visitors. The information may also be used for advertising purposes. Please note that some browsers offer a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to “Do Not Track” browser settings and our information collection and disclosure practices will continue to operate as described in this Privacy Policy.

Your IP Address

For each visitor to the www.copefamilysupport.org website, our servers automatically collect information about which pages are visited and the IP address or domain name of visitors. We use your IP address to help diagnose problems with our server, and to administer our Website.

Use Of Cookies And Other Tracking Technologies

Like many websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions.  We may also use cookies to monitor traffic, improve the website and make it easier and/or relevant for your use.  Like many websites, we use cookies, web beacons and similar technologies to record your preferences, track the use of our website and your exposure to our advertisements, if any. We may also use these technologies to monitor traffic, improve the website and make it easier and/or relevant for your use.  If you delete your cookies or if you set your browser or device to decline these technologies, some features of the website may not work or may not work as designed.

We Use Cookies for the Other Purposes Set Out Below:

We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service

We use cookies to determine the browser the visitor uses so the site can be designed to work properly with the most common versions of different browsers

We use cookies in conjunction with sending you e-mail newsletters

Advertisers that place ads on the website may use cookies

We use cookies in conjunction with analysis of your use of our website and generate analytics regarding our website

We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit

Our site contains tracking technologies owned and operated by third parties.  For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the website, compile reports on the website activity, and provide other services related to website activity and usage.  The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring site.  The website does not use Google Analytics to gather information that personally identifies you.  The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click here.

We may use Urchin Tracking Module (UTM) codes to track performance of links to and from our websites, social media channels, and other marketing activities. A UTM code is a snippet of text, appended at the end of a visible URL, that helps us identify where website traffic comes from and to track activity on our webpages. The activity tracked may include the medium, source and campaign of the click that prompts you to come to our site. The information from UTM codes appears in our analytics reports, including Google Analytics and Marketing Cloud Intelligence.

We may partner with third party advertising companies to better provide advertisements about our goods and services that may be of interest to you.  These third party advertisers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the website.  They may collect information about your online activities over time and across different websites and other online services.  They may use this information to provide you with interest-based advertising or other targeted content.  These online advertising partners do not have access to or use your name, address, e-mail address, telephone number or other personally identifiable information from us, without your consent.  They may, however, use persistent identifiers to anonymously track your Internet usage across other websites in their networks beyond these websites.  While we restrict their further use of such information, such third parties may, with sufficient data from other sources, be able to personally identify you, unknown to us.

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Additionally, we will not share your information with third parties nor send you text messages or emails unless you have explicitly opted in for such communications.

Children’s Privacy

The Children’s Online Privacy Act (COPPA) governs information collected online from or about children under the age of 13. Our website is directed to adults. C.O.P.E. does not knowingly collect personal data from children under the age of 13. If we learn that we have collected personal data from a child under the age of 13, we will delete that data from our systems.

Your Role in Protecting Your Privacy

If you share a terminal with others, you may want to consider establishing an anonymous e-mail account. In this way, e-mails that you receive from us, which may reflect specific medical information that you have disclosed to us, cannot be linked to you. If you access copefamilysupport.org using a computer at work, you may wish to close-out the window by clicking X in the corner to prevent any information being shared with others who use the same terminal. If you access www. copefamilysupport.org through an e-mail account maintained by your employer, please note that it is possible that your employer may monitor your e-mail communications.

California Consumer Privacy ActThe California Consumer Privacy Act (the “CCPA”) requires businesses to disclose whether they sell Personal Data.  C.O.P.E. is a business covered by the CCPA.  In licensing the Services to Customer, C.O.P.E. processes and retains certain Personal Information of Customer’s Clients.  C.O.P.E. does not sell or share this Personal Data without anyone except Customer and C.O.P.E.’s service providers who provide IT and system administration and hosting and security.

The CCPA requires that businesses who process or collect Personal Data identify the categories of Personal Data that it discloses for “business purposes.”  C.O.P.E. discloses the following categories of Personal Data for its business purposes: (1) identifiers; (2) internet activity information; and (3) contact information.

Under the CCPA, California residents have the right to access specific types of Personal Data, to understand how C.O.P.E. processes and collects Personal Data, to request the deletion of Personal Data and not to be punished or discriminated against for exercising any of these rights.  If any Client wishes to exercise any rights under the CCPA, the Client may contact C.O.P.E.’s Data Protection Officer at compliance@copefamilysupport.org, provide Customer’s name who submitted the Personal Data and make any of the requests discussed above with respect to the Personal Data.  C.O.P.E. will then work with Customer and Client to respond to the request.

Notification of Changes

This Privacy Policy may be revised over time as new features are added to our website or as Internet security and privacy standards evolve. We will post those changes so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.